Help and contact
If something does not work or you have a question, write to us and we will reply.
Write to us
Frequently asked questions
Do I need an account to use it?
No. You can use Fugato as a guest: what you pick and what you annotate is saved only on your device. With an account, your annotations and your library sync across your devices, and what you annotated without one is added to it when you sign in.
Is what I play recorded?
No. We neither record nor send what you play: the sound of the accompaniment is generated on your device.
How do I create an account or download my data?
In the app: Account. Or from this website, at Create an account or sign in. Your data download is a file with your profile, your library, your annotations and your imports.
How do I delete my account?
In the app: Account → Delete my account. Or from this website, without opening the app, at Delete my account.
I forgot my password
In the app, when signing in, tap “I forgot my password”. You can also request the link from Create an account or sign in. You will receive an email; check your spam folder too.
Which pieces are there, and what is “I want it”?
On Home you will see the catalogue of public-domain pieces. If one has no score yet, you can convert it with Shephard or ask for it with “I want it”.
Can I see and change my profile from the website?
Yes. Go to Create an account or sign in, sign in and you will see your profile: your name, your instruments and your account. What you change there shows up in the app.
How do I send a suggestion or report a bug?
In the app: Settings → Help. Or from this website, at Suggestions and bugs.
What is Axel?
Axel is the intelligent accompaniment, powered by artificial intelligence. We are developing it and it has no date yet. When it is ready, it will listen to you through the microphone and the accompaniment will follow you: if you speed up, it speeds up; if you stop, it waits for you.
What is Shephard?
Shephard turns a photo of your score into a score in the app, using artificial intelligence. It is already in the app, but still in testing and it makes mistakes: check the result before playing.